At Frasmetics, we take pride in the quality of our products.
Returns are not accepted, except under the following conditions:
- If you receive a damaged product due to manufacturing defects.
- If you receive the wrong item.
To be eligible for an easy return:
- You must submit a clear unboxing video as proof, showing the defect or incorrect item.
- Send the video and order details to marketing@frasmetics.com within 48 hours of delivery.
Once verified, we will initiate a replacement or refund as per our policy.
At Frasmetics, we aim to provide a seamless and satisfying shopping experience. Please review our cancellation and refund guidelines below:
Order Cancellation
- Buyers may cancel their order before the order is shipped by contacting us at marketing@frasmetics.com with their order details.
Once the order is shipped, cancellation is no longer available.
Refund Policy
- Refunds are only processed after we receive the returned product in unused and undamaged condition within 7 days of delivery.
- To be eligible for a refund:
- The item must be unused, in its original packaging, and returned in the same condition as received.
- The refund will be initiated once the returned product is received and inspected by our team.
- Refunds will be credited to the original payment method within 7–10 business days of approval.
No Refunds in the Following Cases:
- If the product is damaged due to misuse or negligence.
- If the product has been used or tampered with.
- If the return is requested after the 7-day window from delivery.
- For any product returned without proper packaging or proof of purchase.
For any cancellation or refund requests, please write to us at marketing@frasmetics.com with your order ID and reason for the request.
Frasmetics reserves the right to approve or deny returns and refunds based on our policy and product condition.